NineID Support

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Vicky Boeckx

What Happens When a Role Expires?

Company Access Not Assigned

Resolving "Your contractor company is not valid" Error

Fixing “Action Not Allowed” Error for a User Role

Troubleshooting Facial Recognition

This guide explains the different methods available to complete, sign, and acknowledge documents, depending on your company’s internal policies.

How to Complete and Acknowledge Documents

Admin Help

How to Reset Two-Factor Authentication (2FA) for a User

This guide helps you identify and resolve common issues users may encounter during check-in and check-out. It explains typical error messages, their causes, and the steps needed to fix them,…

Troubleshooting Check-In and Check-Out Issues

Checking In Without a Phone

This section explains what to do if you can’t log in, can’t reset your password, or are having issues with password emails.

Having Trouble With Your Password?

This article explains why our system uses dynamic, time-sensitive QR codes, why screenshots, photographs, or printed versions often fail, and how to correctly access and use your QR code through…

Why Are QR Codes Dynamic — and Why Printed, Screenshots or Photographed Versions Do Not Work

Access Help & Answers

This guide helps you determine which administrative obligations apply when a worker performs activities in Belgium.

Social Compliance Check for Work in Belgium

Compliance, Safety, and Security Protocols

Understanding App Permissions: Camera and Bluetooth

Can NineID access all the data on my smartphone if I install the app?

Compatibility information for the ID card feature.

What documents and countries can be used with the ID card feature?

Your Data and Privacy: What You Need to Know

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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