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How to Reset Two-Factor Authentication (2FA) for a User

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Written by Sophie
Updated over a week ago

If a user is unable to log in due to 2FA issues, you can reset their 2FA settings so they can reconfigure authentication on their next login.

Step-by-Step Guide

  1. Open the User Management Panel
    Go to the section where you manage users in your admin dashboard.

  2. Select the User
    Find and click on the user whose 2FA you need to reset.

  3. Open the User Options Menu
    Click the three-dot menu (⋮) next to the Edit User button to open the actions menu.

  4. Choose “Reset 2FA”
    From the dropdown, select Reset 2FA (🔒).
    This will remove the user’s current two-factor authentication setup.

  5. Notify the User
    Inform the user that 2FA has been reset.
    ➤ On their next login, they’ll be prompted to set up 2FA again.

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