NineID Support

How to Reset Two-Factor Authentication (2FA) for a User

This guide helps you identify and resolve common issues users may encounter during check-in and check-out. It explains typical error messages, their causes, and the steps needed to fix them,…

Troubleshooting Check-In and Check-Out Issues

Checking In Without a Phone

This section explains what to do if you can’t log in, can’t reset your password, or are having issues with password emails.

Having Trouble With Your Password?

This article explains why our system uses dynamic, time-sensitive QR codes, why screenshots, photographs, or printed versions often fail, and how to correctly access and use your QR code through…

Why Are QR Codes Dynamic — and Why Printed, Screenshots or Photographed Versions Do Not Work

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