✅ Quick check before contacting support:
Make sure you’re using the correct email address.
Look in your spam/junk folder.
Double-check for typos in your email, password, or verification code.
Issue | Possible Cause | What to Do |
Not receiving a password reset email | - Wrong email used- Email in spam/junk- Profile archived or deleted | - Confirm you’re using the correct email address- Check spam/junk folder- Ask admin/support to restore your profile if archived |
Reset link doesn’t work | - Link blocked/stripped by email provider- User profile archived | - Try copying the link directly into your browser- If still broken, contact support for a manual reset |
Password created, but can’t log in | - Typos in password- Verification code entered incorrectly- Email not properly configured in system | - Re-enter password carefully- Double-check verification code- If it still fails, contact admin/support to reset password and confirm email setup |
“Email and/or password are wrong” after changing email address | - System sync delay after email update | - Wait briefly for sync- If login still fails, contact support to manually synchronize your account |