Why Can Roles Expire?
Every role is made up of one or more tasks — and some of those tasks have a validity period. For example:
🧯 Safety Instruction Video → must be renewed every 12 months
🪪 ID Documentation → must be resubmitted every 24 months
When a task reaches its expiry date, the linked role becomes inactive until the user completes the required task(s) again.
How are users notified of upcoming expiries?
Don’t worry — the system automatically keeps users informed!
Users receive email reminders before their role expires:
14 days before expiry
7 days before expiry
1 day before expiry
Each email includes a direct link to redo the expiring task(s) quickly and easily.
Where can users complete expiring tasks?
Online Portal – Expired or soon-to-expire tasks appear automatically in the user’s task list.
Mobile Application – The same tasks are visible and can be completed directly in the app.
What happens if a user does not complete the tasks?
If users don’t complete their tasks before expiry:
🚫 Their role becomes invalid
🔒 This may affect access rights, zone entry, or event participation
✅ The role will be reactivated automatically once all required tasks are done.
What should admins do?
As an Admin, you can help keep everything running smoothly:
Monitor expiring roles in the portal to ensure compliance
Follow up with users who haven’t completed their tasks
Review & adjust validity periods as needed (e.g., yearly vs. bi-yearly)