NineID Support

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Set up and manage your organisation with ease—from registration to daily operations.

I'm an Admin 

Getting Started with NineID: First Login & Registration

Registration Process for Admins

Configuring your Environment

A quick overview of the onboarding journey — from company branding and site setup, through zones, tasks, and roles, to finalizing devices and access controls.

🚀 Onboarding Journey in a Nutshell Explained

Onboarding & Configuration Flow 

Defining Your Company Branding

Company Branding

This guide shows you how to create and manage zones effectively to keep your locations organized and easy to track.

Zones

This article explains how zones and the check-in/check-out process work together within your visitor or employee management system.

How Zones and Check-In/Check-Out Work Together

This guide outlines the information and documents that must be collected from all individuals (contractors, truckers, employees, and visitors) before they are granted access to the site.

How to add a Task

How to create a Task

Extra Compliance Tasks

This guide explains how to use Task Translations to offer tasks in multiple languages using AI-powered translation.

How to Translate Tasks

Tasks

How to create a user role

User Roles

How to create a company type

Company Types

How to create an event type

Event Types

This article will explain how you can setup a tablet for check-in purpose on site.

Device Setup Guide: Check-in App

How to Use the Check-In Application

This guide walks you through downloading, installing, and fully configuring the NineID Entr app on your device.
Only Admin users with the appropriate permissions can complete these steps.

Device Set Up Guide: ENTR App

This section explains the meaning of status indicators in the Access List and Input/Output (I/O) views.

Devices - Access List & Input/Output (I/O) Overview

Devices

This article explains how to use the blocklist feature in NineID. You’ll learn how to set up the blocklist, add users in different ways, understand how the system detects matches,…

Keeping Your Site Secure: How to Use the Blocklist

User Blocklist

Managing People and Organisations

This guide explains how to manage user accounts within the Users section, including how to view, filter, add, merge, and update user details.

Managing Users

This guide explains how to invite users to the NineID platform and use the magic codes.

How to Invite Users and What Happens Next

Users

This guide explains how to manage companies in NineID. It covers what companies are, how to navigate and filter the company list, and how to add, view, and edit company…

Managing Companies

Companies

Managing Activities

Working with Events

How to Manage Events

Events

This guide explains how to view, sort, archive, and create projects in the Projects section of the application.

Working with Projects

This article describes how the NineID project management system organises complex projects in a hierarchical structure, with main projects, events, and sub-events representing contractors and subcontractors.

Projects & Subcontracting Flow

Projects

Tracking and Monitoring

Dashboard Overview

Logs Overview

Logs

Reports Overview

Reports

Overview > Attendance

Exporting User Report

Exporting Company Reports

Exporting Events

The Document Report gives you a centralised overview of all uploaded documents. Easily open files directly in the Document Viewer from the Reports tab and use custom time filters to…

Document Report – View and Track Uploaded Files

Other Places to Find Reports

Learn about the different types of emails we send and why you may receive them. This article provides a clear overview of our communication categories, such as notifications, reminders and…

What Types of Emails Do We Send?

This short guide explains the types of email templates our system sends and when you may receive them.

Overview of Email Templates Sent

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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