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What Types of Emails Do We Send?

Learn about the different types of emails we send and why you may receive them. This article provides a clear overview of our communication categories, such as notifications, reminders and status updates.

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Written by Sophie
Updated over a month ago

Topics Covered:

  • Event-Related Notifications

  • Company / Group Admin Notifications

  • User Notifications

1. Event-Related Notifications

These emails are sent when you interact with or are registered for events. They include:

  • Calendar Invite

  • Check-in / Check-out confirmations

  • Event Expiry

Check In 🟢 / Check Out 🔴

Event Owner Reminder (24 Hours Before Start) ⏰

Upcoming Event End Reminder ⏳

2. Company / Group Admin Notifications

These messages are sent to administrators who manage users, groups, locations, or events. They include:

  1. Notifications About Event or Company Status Changes

  2. Alerts for Archived Users

  3. Reminders to Review Employee Status

These emails help administrators maintain control and visibility over their environment.

A New Status Change! 📢

New Event Added for Your Company! 🔔

Changes in Your Company’s User Status 👥

3. User Notifications

General user notifications cover communication that supports your daily interactions with the platform, such as:

  • Onboarding

  • Event reminders

  • Reset Password

These emails help users stay informed about important account activity.

Onboarding for New Users 🔑

User Event Notifications 📅

User Role & Access Update 🛠️

User Password Reset Notification 🔐

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